2018-2023 Strategic Plan

We will enhance animal welfare by increasing the number of inspectors in the field, improving response times to cruelty complaints and increase the support provided to people and their pets.

We will actively engage young people through digital platforms and in-person interactions to create the next generation of animal advocates.

We will expand our reach by providing opportunities for people to access our training and education resources; as well as continuing to build the capacity of our member and volunteer groups to deliver valuable programs.

We will apply demand-led resource allocation to direct our efforts to those people and animals most in need, resulting in more effective and targeted service delivery that better serves communities.

We will focus on fostering a "One Team, One Mission" culture, implementing communication initiatives to further engage staff and volunteers.

We will improve animal welfare regulation and policies, working towards securing impactful and positive regulatory changes that benefit the animals of NSW.

We will provide alternative ways through which the community can access pet health services, ensuring increased accessibility and affordability for pet owners.

We will operate a modern and innovative shelter network that will provide positive and enriched animal welfare outcomes.

We will efficiently respond during times of disaster and increase the support we provide to both people and animals.

We will build a comprehensive social safety net of services to support and enable people and their pets to stay together during times of hardship and crisis.